gametop Privacy Policy – Data Protection & Care

This page describes what we collect when you use gametop and how we keep that data protected.

Data protection has become central to online services across Southeast Asia, with mobile-payment providers and gaming platforms handling millions of transactions daily. We at gametop treat your personal information with equivalent care—collecting only what we need to verify your identity, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and comply with jurisdiction regulations. Your account data remains encrypted, stored securely, and never sold to third parties.

Our privacy practices apply to all users accessing gametop from supported regions including Jakarta, Surabaya, Bandung, Medan, and Semarang. This policy outlines what information we collect, how we use it, who has access to it, your rights, and how to contact us with questions. If you register on gametop, you accept these privacy practices; if you disagree with any part of this policy, do not create an account.

What We Collect and How We Use Your Information on gametop

Registration and Identity Data

When you open a gametop account, we collect your legal name, date of birth, national ID number, phone number, and residential address. We use this information to verify your identity, confirm you are above the legal age threshold, prevent fraud and duplicate accounts, and comply with jurisdiction regulations. We share this data only with our identity-verification partner, who validates information against official records and then deletes the data from their systems. We retain your identity information for the lifetime of your account plus seven years afterward, as required by law.

Payment and Transaction Data

We collect information about every deposit and withdrawal you make—the amount, date, time, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank: mobile banking, local payment, online payment, e-wallet), and transaction outcome. This data is used to process your requests, detect fraud, and maintain records for dispute resolution. We do not store your full payment-method details (card number, bank account number); instead, we store only a masked reference that allows us to process future requests and refunds. Your payment-processing partner receives enough information to complete the transaction, then deletes all data from their end after settlement. We retain transaction records for a minimum of seven years.

Game Play and Account Activity Data

gametop logs every game session, wager, and account action—login times, games you access, bets placed, outcomes, balance changes, and bonus eligibility. We use this data to prevent fraud, detect problem gambling patterns, resolve disputes, and analyze platform performance. We do not track your location during play or monitor activity outside gametop. Your play history is accessible only to you and our internal support and compliance teams. We retain game-play records for a minimum of seven years.

Personal data

Name, ID, phone, address — verified once, retained for account lifetime plus seven years.

Payment data

Deposits, withdrawals, transaction history — retained for seven years for dispute resolution and compliance.

Game data

Play history, wagers, outcomes, bonuses claimed — retained for seven years for fraud prevention and account audits.

Communication data

Email and chat messages to support — retained for two years to resolve disputes and improve service quality.

Cookies and Automatic Data Collection

We use cookies to keep you logged in, remember your preferences, and detect fraudulent access. These cookies expire when you log out or after 30 days of inactivity. We use session tokens (temporary identifiers) that expire when your session ends. We do not use cookies to track you across external websites. Our website also collects basic usage data—pages visited, buttons clicked, time spent—via a web-analytics partner who aggregates this information so we can understand how users navigate gametop and identify technical issues. This analytics data is anonymized and never associated with your personal identity.

Your Rights, Data Security, and Contact Information

Data Security and Encryption

Our servers encrypt all data in transit (using TLS 1.3) and at rest (using AES-256 encryption). We restrict access to your data to employees who need it for their job—support staff can view account details to resolve your issues, compliance staff audit data for regulatory purposes, and technical staff maintain server security. We do not share your data with external marketing companies, data brokers, or advertisers. Our servers may sit outside your jurisdiction (typically in regional data centres); by using gametop, you consent to this cross-border data transfer.

Your Rights and Data Deletion

You have the right to access your personal data, request corrections, and request deletion of your account. To exercise these rights, contact our support team via email or live chat. We will respond within 15 business days. If you request account closure, we delete your personal data (name, ID, address, phone) immediately, but we retain transaction records, game history, and communication logs for seven years as required by law. After seven years, all remaining data is permanently deleted.

• 1
  Request your dataYour right

  Contact support to receive a copy of all personal data we hold about you in a portable format.

• 2
  Correct or delete informationYour right

  Request updates to inaccurate personal data or deletion of your account and associated information.

• 3
  Opt out of cookiesYour right

  Adjust your browser settings to reject non-essential cookies; gametop will function but without login persistence.

Contact Us About Privacy Concerns

If you have questions about this privacy policy or wish to exercise your rights, contact our support team via live chat (during business hours) or email anytime. We will respond to privacy requests within 15 business days. If you believe we have mishandled your data or violated this policy, you have the right to lodge a complaint with your local data-protection authority. Our contact page provides email and support access; our terms page outlines general account policies; our about page describes our operations. This policy applies to gametop and all services accessed via our platform. We may update this policy at any time; continued use of gametop after an update means you accept the revised policy.